Shipping, Exchange & Store Policies
Transparent guidelines to ensure your shopping experience with BM GOLD B MART STORE is seamless, secure, and delightful.
1. Shipping & Nationwide Delivery
Fast & reliable delivery across Pakistan
• Delivery Coverage: We deliver to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Multan, Sialkot, and surrounding areas.
• Delivery Timeframe: Orders are typically processed within 24 hours and delivered within 2 to 4 business days.
• Payment Methods: We offer convenient Cash on Delivery (COD) as well as Direct Bank Transfer options.
• Discreet Packaging: All boutique items and undergarments are packed in plain, confidential, and tamper-evident packaging for complete privacy.
2. Easy 7-Day Exchange & Claims
Hassle-free support for your peace of mind
• 7-Day Window: If you receive a damaged, defective, or incorrect product, you may request an exchange within 7 days of delivery.
• Condition of Items: Products must be un-opened, unused, and in their original packaging with tags intact (except for verified transit damages).
• How to File a Claim: Simply take a quick photo or video of the parcel/item and send it to our WhatsApp support team at 0329-6600840. Our team will resolve it within 24 hours.
3. Order Cancellation
Cancel before parcel dispatch
You can cancel your order free of charge at any time prior to courier dispatch by contacting us on WhatsApp (0329-6600840) or calling our helpline.
4. Privacy & Data Security
100% confidential personal information handling
We respect your privacy. Your personal information (name, address, phone number) is strictly used for order fulfillment and delivery updates. We never sell, share, or disclose customer data to third parties.
Have Questions About Your Order?
Our dedicated customer happiness team is available to assist you 7 days a week.